Hennessey Outdoor Electronics ships via every major carrier. We Currently offer free shipping on most items over $50. A $8.95 flat rate may apply on all other orders. Overnight shipping is available but we will need to calculate the charge based on your location and size. Freight fees may apply.
We only ship to the lower 48 States
Most of our shipments will be sent UPS ground but we reserve the right to use other carriers based on location, convenience and best
COD Shipments: We do not accept COD orders.
National Orders (USA):
We ship using carriers that provide tracking on all packages.
Orders not Received: Once an order has been shipped and there is a delivery confirmation, Hennessey Outdoor Electronics is not responsible for any theft of product or delivery to the wrong address.
Damaged Product Claims:
Each package is checked for their content for quality control and packed to ensure that they arrive safely. If you receive a damaged package ask the carrier to note the condition at delivery. You must then email us at HOEmarine@gmail.com for an Return Merchandise Authorization number. You will receive an email with the address of where to ship the returned item to. PLEASE NOTE: SHIPPING CHARGES ARE NON-REFUNDABLE AND THIS INCLUDES ANY TYPE OF RETURNED ITEM.
Missing Product Claims: Each package and contents are checked before shipping for content. If a customer claims that a product has not been received, you may file a claim with us to investigate the situation. If we determine a product in fact was missing from the package, we will credit your account immediately.
Used Merchandise: In the event that used items or trade ins are offered we have a 30 day money back guarantee. If you experience a problem with your used item please email HOEmarine@gmail.com to discuss the issue and we will get it taken care of.
UPS Ground 4-7 business days FedEx Ground 4-7 business daysp>
USPS- 3-4 business days
International Orders: Currently we DO NOT ship outside of the United States
COVERAGE & CARRIERS
We ship to residential and commercial addresses in the United States. We do not ship to P.O. Boxes or APO/FPO addresses.
Once your order is shipped you will receive an email confirmation with a tracking number and the instructions to track your order online.
RETURN POLICY: Hennessey Outdoor Electronics offers a return period of 30 days from date of receipt on unopened packages. Return Merchandise Authorization (RMA) numbers are required for all returns. Returned products must be complete in the original packaging and can be sold as new. Special Order or Special Sale OR accessories may not be returned. DVDs, CDs, and MAP cartography are not returnable. Units requiring service, either warranty or otherwise, should be returned directly to the address we provide. To obtain an RMA number, please send an email to HOEmarine@gmail.com Please be sure to provide the original invoice number, product being returned, and the reason for return. Unwanted Returned merchandise will be subject to a restocking fee of 15%.